General Conditions of Sale


(French language)

Any order for supplies, devices or merchandise hereinafter the products, whatever the means, form or location, implies, on the part of the purchaser, his or her adherence to the general conditions of sale of the trade electronics listed below: :


       These general conditions apply to all orders transmitted to MASSILIA DENTAL - DL Groupe, 31 Avenue de la Savoie 13180 GIGNAC LA NERTHE. RCS: 908 384 921 00012 via the website called: The validity of these orders is only definitive after acceptance by MASSILIA DENTAL of the order(s) concerned, information transmitted by email.

The site "" is under the total responsibility of:

SAS DL GROUPE - 31 Avenue de la Savoie - 13180 GIGNAC LA NERTHE Tel: Siret 90868492100012 NTVA FR46 9086849211


2) Purpose:

           These general conditions apply to sales of equipment (the materials) and consumable products (the products). »).

MASSILIA DENTAL reserves the right to modify its offer of Materials or Products at any time and without notice. MASSILIA DENTAL cannot be held responsible for possible stock shortages. MASSILIA DENTAL reserves the right to correct, at any time and without notice, any errors appearing on its commercial documentation or on the website called:, mainly concerning price or quantities.

The photos on the website are non-contractual but remain as close as possible to the items indicated, there may be a possible difference in the colors of the products, materials or furniture, only images corresponding precisely to articles indicating the precise brand remain contractual. of the manufacturer, the name of the item and its reference, if the color is not specified or does not offer a choice to the customer, it remains at the discretion of the manufacturer and cannot be considered as refusal of receipt of order or cancellation of the order subsequently.

The images on this site remain informative when choosing an article. For a more precise choice, the customer must contact the company MASSILIA DENTAL, communication department at


3) Orders:

MASSILIA DENTAL reserves the right to refuse any order without recourse.

Any order modification must be subject to prior written agreement from MASSILIA DENTAL and may result in a modification of the price and terms of execution.

In the event of cancellation of an order, unjustified or after shipment, MASSILIA DENTAL may retain, as damages, an amount of 20% of the sums paid plus shipping costs if the order has already been shipped.

All orders from Internet customers not listed in our listings will only be executed after immediate payment on the site or after agreement from MASSILIA DENTAL.

The buyer will be constantly informed of the progress of their order.


Time limit:

Delivery times are indicated for information purposes only. In the vast majority, the deadlines of shipments are 48 to 72 hours. Delivery times vary depending on volume, carrier and possible social conflicts.

In the event of a shortage of an item, the buyer will have the choice to cancel their entire order within 8 working days or cancel the named item or accept a partial delivery or wait until their order is complete to be shipped.

In all cases, an agreement by email will occur at each stage of the sales process.

Any delays cannot give rise to any compensation. In the event of electronic payment when placing the order by the buyer, according to the choice defined by both parties concerning deadlines or the shortage of one or more items, the amount corresponding to the dispute will be fully refunded to the buyer.

In the event of acceptance by the customer of the delay in delivery after information of the deadlines by Massilia Dental by email or post and the maintenance of his order, the order cannot be canceled under penalty of penalties.

Items for sale on the site "" are shipped as a priority by TNT with tracking, delivery times depend on the responsiveness of the carrier and cannot be attributed to Massilia Dental.


4) Execution of orders:

Upon delivery, in the event of defective products, the customer is required to inform Massilia Dental of defects observed with the naked eye by email: under penalty of losing all claims against the warranty.

Transport times are given for information purposes only, no compensation, refund or cancellation are applicable in the event of delay in the delivery of an order.

                 The order is considered accepted by the buyer after clicking on the button: OK

                 The personal data transmitted to the site will be for the exclusive use of MASSILIA DENTAL to ship the order and will never be kept.

The customer's bank details are never stored in our customer base.

We use completely secure payment systems.

When ordering, the customer creates his own account and has his own access details.


5) Transfer of risks:

Upon receipt of delivery, reservations, if problems have arisen during the transport of the order, must be clear and detailed by e-mail and in certain cases confirmed by registered letter within 3 days.

You will be asked to take digital images to insert into the application file - The phrase "subject to unpacking" - which has no legal value - or any imprecise reservation about the condition of the goods does not guarantee a replacement service.

In all cases, the goods will be returned in their packaging at the customer's expense, shipping costs will be refunded to the customer after receipt of the defective item and analysis by Massilia Dental.

If the buyer specifies the words proper packaging but damaged material or any comments that would attempt to exculpate the carrier's responsibilities, you will be asked to take digital images of the packaging.e.

If the packaging is missing or defective, a replacement service will not be provided.

Massilia Dental recommends that you refuse any seriously damaged delivery and inform Massilia Dental immediately:


6) Price:

                   Prices are subject to revision, unless otherwise agreed, materials, products are invoiced on the basis of the rates in effect on the date of delivery or execution of the order.

The prices indicated on the site at the time of the order are final, expressed in euros (or pounds) all taxes included by the French tax system.

MASSILIA DENTAL reserves the right to modify its prices at any time without notice. VAT rate of 20%.

              For states outside the European community, a special application of taxes and shipping costs will be studied depending on the countries concerned.


7) Payment:

              Unless otherwise agreed, the prices of materials and products are payable at the end of the order on the site. either by PAYPAL, Check, Transfer, Visa Card or Mastercard by Stripe or by telephone at our headquarters: Massilia Dental 31 Avenue de la Savoie 13180 GIGNAC LA NERTHE on

All unpaid orders placed on will not be processed. Payments by check or transfer will delay processing time depending on the time it takes to receive the check or transfer.


In the event of a dispute, only the Commercial Court of Aix en Provence (France) has jurisdiction.






Purchases on this site are BtoB, they are neither returned nor exchanged except for hidden defects. Site for professionals.


100% Secure online payments. Financing - Check - Paypal - Visa - Amex - Mastercard - Payment 4 times.


Processing 1 to 2 working days + Delivery for France 1 to 3 days. FREE shipping in FRANCE Metropolitan France from €195.


Depending on the brand, materials can be guaranteed for up to 3 years. We manage your after-sales service during and after the warranty.