Refund policy
Returning conditions of the site www.massiliadental.com on 01.10.2023
Purchases on the site www.massiliadental.com are of the BtoB type. They are firm and final.
Unlike BtoC (individual) sales between professionals are firm.
Only returns following a criminal or transport breakage will be accepted.
You must abruptly inform us of the problem within 48 hours maximum and send us 6 photos (3 photos of the packaging and the label and 3 photos of the damage)
In the absence of photos within 48 hours, the return request will not be retained.
To be able to be returned, your article must be unused and in the state you received.
He must also be in his original package.
The return of certain types of goods is not authorized.
Thus, health products, dangerous materials or substances, liquids, monomers or flammable gases cannot be taken up.
Important: Following a return outside the legal criteria, restocking costs will be billed up to 10% of the amount including tax. (With invoice).
Other articles whose return is not authorized:
* Gift cards.
*Downloadable software.
Products sold or on promotion.
*Some health and personal care products.
*CD, DVD, VHS cassettes, software, video games, audio cassettes or vinyl discs.
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer, it will not be processed.
In some cases, only partial reimbursements are granted: (if applicable).
*Books showing obvious signs of use.
Refunds (if applicable), once your return has been received and inspected, we will send you an email to tell you that we have received the returned item.
We will also tell you if your refund is approved or refused.
If it is approved, your refund is processed and your initial credit or means of payment card will be credited automatically within a few days.
Delayed or missing reimbursements (if applicable).
If you have not yet received a refund, first review your bank account.
Then contact the company issuing your credit card, because the official display of your refund may take some time.
Then contact your bank. The display of a refund is often preceded by a processing period.
If you have carried out all these procedures and you have still not received your refund, contact us at the following address:infos@massiliadental.fr.
Only items at a normal price are eligible for possible refund.
Articles sold or on promotion are not.
Exchanges (if applicable):
We only replace the initially defective or damaged items. If you must replace yours with the same article, send us an email to: infos@massiliadental.fr.
Wait for our answer with the return number and return your article to: Massilia Dental 31 avenue de la Savoie, Gignac La Nusthe, 13180, France.
Obviously we only deal with this service for items purchased on Massiliadental.com.
Return shipping:
To return your product, you must send it to the following postal address: Massilia Dental, 31 avenue de la Savoie, Gignac La Nusthe, 13180, France.
In the event of delivery of delivery or without actually serious reason, the costs of 10% on the price including tax and shipping costs linked to the return of your item will be your responsibility.
They will be retained on the amount of the refund, an invoice will be given to you.
If you receive a refund, the cost of transport by removal with an initiated driver on our part will be deducted.
Depending on where you live, the time to receive or remove your exchange product may vary.
If you are sending an item of a value greater than 45 €, we recommend that you use a shipping monitoring service and have your shipment insure.
We do not guarantee that we will receive your article returned and especially that it will be in perfect condition.
If a package returns to Massilia Dental with damage following the return transport, the latter will not be reimbursed, the customer must turn against the carrier's insurance.
In case of disputes, only the Aix en Provence court is competent.
You can also contact us by email to: infos@massiliadental.fr.