Free delivery in France from 195,00 € purchase. France, Europe, overseas delivery. Tel: + 33 (0)

Order Returns Policy Shipping and Transport Conditions Massilia Dental

 Return policy to 01.10.2024


Shipping fees.

Shipments are in follow -up For metropolitan France, Corsica and Monaco.

For other European countries as well as the DOM-TOM, shipping costs will apply in the basket according to your country.

Free port in mainland France from 195 € including tax.

Return policy on 01.10.2024.

Purchases on the site are of the BtoB type and are considered to be firm and final.

No exchange or recovery will be made except obviously in the event of a major problem of manufacturing or delivery.

If a device is to be exchanged, a 20% discount on the HT price will be applied for reimbursement as well as a supplement for return and return shipping costs.

No exchange or recovery may take place if the device has been used and if the packaging is damaged or incomplete.

To be able to benefit from a possible return, your article must be unused and in the same state where you received it. It must also be in the original packaging.


Other articles that cannot be returned:

  • Gift cards
  • Downloadable software
  • Some health and personal care products. 
  • To make a return, you must present a receipt, a purchase invoice, an order number. 

Important: Please do not return your purchase without having a return number awarded by Massilia Dental, you will not be refunded if necessary. 


Refunds (if applicable):

Once we have received and inspected the article returned, we will send you an email to confirm that we have received it. We will also inform you of our decision regarding the approval or rejection of your refund request.

If your request is approved, then your refund will be processed, and a credit will be automatically applied to your credit card or to your original payment method, within 30 working days.

Late or missing reimbursements (if applicable)

  • If you have not yet received your refund, please consult your bank account again.
  • Then, contact the entity issuing your credit card, as there could be a delay before your refund is officially displayed.
  • Then contact your bank. There is often a necessary processing period before a refund is displayed.
  • If after doing all of these steps, you have still not received your refund, please contact us at

Solved items (if applicable) :

Only items at current prices can be reimbursed (Excluding promotion)

The items sold are not refundable. 

Shipping :

To return a product, you will have to send it to: Massilia Dental - DL Group, 31 Avenue de la Savoie 13180 Gignac La Nusthe. France.

 You will be able to pay your own shipping costs to return your article after Massilia Dental agreement.

Shipping costs are not refundable.

If you receive a refund, the return costs will not be added to it except in the event of a return suffering from a error.

We recommend that you use the service TNT or Chronopost

  • Depending on where you live, the time required to receive your exchange product may vary.
  • If you are sending an item worth € 40, you should consider using a delivery service that allows you to follow the shipment and subscribe to delivery insurance. We do not guarantee that we will receive the article that you will turn to us.

Whatever the reason or in the event of problems, our customer service will always be available to you at from 9.00 a.m. to 12.00 p.m. and 2.00 p.m. to 16.00 a.m. on working days or by email to:

24/7 customer service

Purchases on this site are BtoB, they are neither taken up nor exchanged except hidden defects. Site for professionals.

Secure payments

100% secure online payments. Funding 12 to 60 months - Paypal - Visa - Amex - Mastercard.


Treatment 1 to 2 working days + delivery for France 1 to 3 days. Free port in Metropolitan France from 195 €.

Warranty 1 to 3 years old

According to the brand, the equipment can be guaranteed up to 3 years. We manage your after -sales service during and after the warranty.